Darum lohnt es sich
You will manage existing customer relationships, ensure high customer satisfaction, and grow accounts strategically Independently managing and growing B2B key accounts (e.g. quick commerce and delivery services) Building long‑term, trust‑based customer relationships Regularly aligning with customers on needs, fleet size and service quality Acting as the interface between customers and internal teams (Operations, Fleet, Product) Identifying growth and cross‑/upsell potential within existing accounts Handling escalations and ensuring fast resolutions Preparing reports and business reviews for customers Qualifications and Skills Strong communication and negotiation skills Experience managing demanding B2B customers, ideally in logistics, mobility or platform businesses Confident use of CRM systems Experience with quick‑commerce or delivery service customers Willingness to travel for customer meetings within the DACH region Understanding of fleet and logistics processes Several years of experience in key account management, customer success or B2B sales Solution‑oriented, proactive way of working Good German and English skills #J-18808-Ljbffr Responsibilities As a Customer Success / Key Account Manager, you will be the main point of contact for our B2B delivery customers.
