Head of Key Account Management (m/f/d) - EMEA

Das ist der Job

At Statista , we're all about facts and data, for we are the world's leading business data platform.

Darum lohnt es sich

Your story matters - keep writing it as part of our team. The Head of KAM - EMEA will own Statista's most strategically important accounts and lead the team that protects and grows the commercial relationships that underpin our 2026 stability and 2027 acceleration.

You will report directly to the VP Sales EMEA and sit on the EMEA commercial leadership team.

What success looks like - First 12 months • GRR stabilised across the KAM book through structured renewal discipline, early intervention on at-risk accounts, and a clear early-warning system. • Every KAM account has a live account plan - org map, stakeholder map, expansion roadmap, and renewal forecast. • Economic buyer engagement across the top tier - conversations at VP, Director, and C-suite level, not just with research and insights teams. • Connect adoption initiated in strategically important accounts - from licence conversation to embedded data infrastructure. • KAM team assessed, coached, and operating to an enterprise standard - structured QBRs, value realisation conversations, and expansion plays running consistently. • Investment case for FY27 KAM expansion - headcount, coverage model, and tooling - presented to the CCO.

Your tasks Lead and Transform the KAM Team • Own the day-to-day leadership, coaching, and performance management of the EMEA KAM team. • Assess each KAM against the enterprise motion requirements and build individual development plans.

Not everyone will be on the same journey - that is a leadership decision, not a management failure. • Build a coaching standard grounded in enterprise selling: consultative discovery, multi-stakeholder navigation, C-suite engagement, and business case construction. • Develop the team's ability to move from user-level relationships to economic buyer access - and to carry a complex, multi-product conversation with credibility. • Install a peer coaching culture where KAMs learn from each other under a clear standard, not only from you.

Drive the Enterprise Account Motion • Build and embed the account planning standard across the KAM team - org mapping, stakeholder matrix, commercial roadmap, and expansion sequencing. • Lead the movement from user-level selling to economic buyer engagement across the top-tier KAM book. • Own the Connect and Statista+ expansion motion - identifying accounts where data infrastructure conversations are ready to open, and coaching KAMs to run them. • Build the institutional knowledge that makes Statista's largest accounts structurally difficult to displace.

Define the expansion plays that unlock commercial headroom in existing accounts. • Identify accounts where Connect's consumption-based model opens a new commercial conversation with a new buyer - technical, commercial, and C-suite. • Create structured handoffs with the Customer Success and Scale teams to ensure expansion signals are acted on, not lost. • Champion the full OneStatista platform - core, Connect, Statista+, and IQ roadmap - in every strategic account engagement.

By providing reliable and easy-to-use data as well as various data analytics products and services, we empower people worldwide to make fact-based decisions. Founded in Hamburg in 2007, we have quickly grown into a global company with offices in major cities such as London, New York, Berlin and Tokyo. And we still have a lot of plans.

Our constant growth does not only prove our success, but also keeps creating new development and career opportunities for our employees. We value and celebrate our diverse culture. You are welcome here for who you are, no matter where you come from, what you look like, or whether you prefer bar graphs to pie charts. Are you ready to join us?

About the role This is one of the most important leadership hires in the EMEA business. This is not a steady-state account management role.

It is a transformation mandate - to rebuild the KAM function into an enterprise-grade strategic account motion that moves our most important clients from users of data to institutional partners embedded in Statista's AI and intelligence infrastructure.

Protect GRR in 2026 • Own the renewal and churn-prevention motion across the KAM book. • Build an early-warning system for at-risk accounts - usage signals, stakeholder changes, competitor activity, budget cycles - with clear escalation and intervention protocols. • Partner with Customer Success leadership to ensure joined-up coverage across adoption, value realisation, and renewal. • Conduct and coach structured QBRs that demonstrate ROI and surface expansion signals - not renewal conversations dressed up as business reviews.

Drive NRR Growth • Own NRR targets across the KAM portfolio. Shape the Commercial Operating Model • Define the KAM coverage model - which accounts receive full KAM attention, at what intensity, and how that changes as the portfolio evolves. • Partner with the VP Sales EM