Healthcare & Life Science Key Account Manager (f/m/d)

Business Development & Market Growth

• Develop and execute a Healthcare & Life Sciences growth strategy focused on Medical Devices, Diagnostics, Healthcare Products, and GDP-compliant logistics opportunities.

• Identify, qualify, and develop a robust pipeline of strategic Healthcare & Life Science customers.

• Generate new business opportunities within medical device manufacturers, healthcare providers, pharmaceutical companies, biotech organizations, and healthcare distributors.

• Drive profitable revenue growth through strategic customer acquisition and account expansion.

• Monitor healthcare market trends, regulatory changes, and emerging opportunities to support business development initiatives.

• Collaborate with product and operational teams to develop sector-specific customer solutions.

Key Account Management

• Build and maintain strong relationships with key stakeholders, including Supply Chain Directors, Procurement Leaders, Quality Managers, Operations Managers, and Executive Management.

• Develop strategic account plans for designated Healthcare & Life Science customers.

• Increase share of wallet through cross-selling and upselling of logistics and supply chain solutions.

• Act as the primary commercial contact for assigned strategic healthcare accounts.

• Maintain regular business reviews and executive-level customer engagement.

• Ensure high levels of customer satisfaction, retention, and long-term partnership development.

Healthcare & Life Science Expertise

• Promote solutions supporting Medical Device and Healthcare supply chains, including:

• Air Freight, Ocean Freight, Contract Logistics, Temperature-Controlled Solutions, GDP-Compliant Transportation, Value-Added Healthcare Services

• Develop a strong understanding of healthcare regulations, quality requirements, and industry standards.

• Support customers in identifying compliant and efficient logistics solutions for regulated healthcare products.

• Act as an internal advocate for the Healthcare & Life Science vertical.

Sales Performance & CRM Management

• Achieve personal sales targets and growth objectives established at country and regional level.

• Maintain an accurate and actively managed sales pipeline within the CRM system.

• Ensure all opportunities, activities, forecasts, and customer interactions are documented according to company standards.

• Provide regular sales forecasts and market intelligence to management.

• Comply with all company sales processes, KPI requirements, and reporting standards.

Internal Collaboration

• Work closely with Operations, Product Management, Quality, and Customer Service teams to deliver healthcare-specific solutions.

• Engage healthcare subject matter experts during customer opportunities and strategic projects.

• Support knowledge sharing and mentoring of sales colleagues regarding Healthcare & Life Science market opportunities.

• Participate in industry events, healthcare trade fairs, and customer networking activities.