Inside Sales Representative (Remote)

SmartScale360 is hiring a Inside Sales Representative (Remote) to support a growing U.S.-based business by managing inbound and outbound leads, qualifying prospective customers, scheduling high-quality appointments, and driving sales opportunities.

If you have experience in appointment setting, inside sales, lead generation, or outbound sales and thrive in a fast-paced, performance-driven environment, we'd love to hear from you.

Location: Remote (Philippines)

Schedule: U.S. Hours (Final schedule to be confirmed)

Benefits:

• 10 Days PTO | Annual Appraisal | Healthcare Benefits | Career Growth Opportunities

What You'll Do

• Contact inbound and outbound leads to maximize appointment and sales opportunities
• Qualify prospective customers and schedule high-quality appointments based on company criteria
• Build rapport and handle objections professionally to improve lead conversion
• Manage CRM records by documenting customer interactions, follow-ups, and appointment details
• Re-engage aged and inactive leads through structured follow-up campaigns
• Confirm appointments and reduce cancellations through proactive customer communication
• Maintain organized sales pipelines and ensure no opportunities are overlooked
• Collaborate with leadership to improve sales scripts, messaging, and conversion strategies
• Share customer insights and sales feedback to enhance the customer journey and overall sales performance
• Support onboarding and coaching initiatives by assisting with training and mentoring new appointment setters

What We're Looking For

• Minimum 5 years of experience in Inside Sales, Appointment Setting, Lead Generation, or Outbound Sales
• Proven success converting inbound and outbound leads into qualified appointments
• Excellent English communication skills (written and verbal)
• Strong phone presence with confidence, professionalism, and objection-handling skills
• Experience using CRM systems and lead management platforms
• Strong organizational, multitasking, and time-management skills
• Ability to work independently while consistently meeting performance goals
• Technology-savvy with the ability to quickly learn new systems
• Experience using GoHighLevel (HighLevel) or Kixie is a plus
• Background in home improvement, remodeling, roofing, HVAC, solar, insurance, or real estate is preferred
• Previous leadership, coaching, or sales management experience is an advantage

Tools You'll Use

• CRM: GoHighLevel (HighLevel) or similar CRM
• Productivity: Google Workspace & Microsoft Office
• Communication: Slack, Zoom, or Microsoft Teams

Work-From-Home Requirements

• Laptop/PC: Intel i5 (or equivalent) with at least 8GB RAM
• Internet: Stable 100 Mbps connection
• Backup: Secondary internet connection, device, and power source

Schedule

• Work Schedule: To be confirmed by the client
• Availability: Must be available to work any day of the week
• Shift: Must be flexible to work U.S. business hours based on operational needs

Why Join SmartScale360?

• Competitive salary and performance bonuses
• Work with established U.S.-based clients
• Join a supportive and collaborative remote team