Internal Sales / Key Account Manager

Darum lohnt es sich

Our Airport West store is looking for a highly motivated, well organised and customer-focused person to join the team as an Internal Sales / Key Account Manager.

Key responsibilities • Manage and support a portfolio of key customer accounts. • Answer inbound phone enquiries and provide helpful, professional customer service to new and existing customers. • Process customer orders accurately and efficiently. • Assist with internal sales, pricing enquiries and product information. • Prepare quotes and follow up customer requirements. • Follow up with suppliers regarding customer backorders and keep customers informed. • Liaise with team members, suppliers and customers to achieve strong service outcomes. • Identify opportunities to support customer growth and strengthen account relationships. • Maintain accurate records and follow internal processes.

About you The ideal candidate will bring a strong customer service mindset, industry knowledge and the ability to manage multiple priorities in a fast-paced store environment. • Previous electrical wholesale experience is highly desirable. • Knowledge of electrical suppliers, products and industry processes. • Previous sales, internal sales, customer service or account management experience. • Strong communication skills and the ability to build long-term customer relationships. • Sound computer literacy and confidence using business systems. • High attention to detail, accuracy and follow-through. • A proactive, organised and team-focused approach.

What we offer • Monday to Friday role. • Secure opportunity with a financially strong, well-established Australian company. • Excellent career opportunity within a national electrical wholesale network. • Training and development opportunities. • As part of a supportive and dynamic team, you'll enjoy genuine career development opportunities, a strong team culture, and access to MMEM's highly regarded profit share program, which rewards employees for both business success and individual contribution. • Exposure to leading suppliers, brands and customers in the electrical industry.

AWM Electrical & Data Suppliers is a market leader in the supply and distribution of electrical, lighting and data products with a national store network across Australia.

Our parent company, Metal Manufactures Limited, was established in 1916 and has grown into a large and diverse Australian company, of which AWM Electrical & Data Suppliers is a vital part.

About the role This is a key customer-facing role focused on looking after a portfolio of valued customer accounts while supporting the day-to-day operation of a busy electrical wholesale store.

The successful candidate will be responsible for building strong customer relationships, processing orders accurately, managing backorder follow-up and ensuring our key customers receive reliable service from all stages - enquiry through to delivery.

Also highly regarded • Strong product knowledge across electrical, lighting, data, industrial and trade supplies. • Experience supporting contractors, commercial customers or project-based requirements. • Ability to prioritise urgent customer needs while maintaining a high standard of service.