Key Account Lead – Zalando (F/M/D)

Das ist der Job

This is not a traditional account management role.

Darum lohnt es sich

Team triumphs ego – and that’s how we play. We keep it real – as a diverse team of talented individuals, we act together to make our world a happier place.

KEY RESPONSIBILITIES CLIENT & STAKEHOLDER LEADERSHIP Act as the primary senior interface to Zalando Build and maintain strong, trusted client relationships Proactively manage expectations and secure long‑term client satisfaction Align internal and external stakeholders (act.3 teams, partners, collaborators) Navigate complex stakeholder environments with clarity and confidence ACCOUNT INTEGRATION & STRATEGIC ALIGNMENT Integrate Zalando into the broader act.3 business and client landscape Ensure the account is positioned as a strategic flagship, not a standalone project Drive cross‑functional collaboration across act.3 teams and partner ecosystem Translate client needs into scalable, business‑relevant opportunities Position act.3 as a strategic partner beyond execution DELIVERY & QUALITY OWNERSHIP Oversee all outputs across projects, ensuring strategic relevance and consistency Maintain high standards across creative, production, and execution Challenge teams to deliver impactful, business‑relevant work Maintain strong alignment with Zalando’s commercial and brand priorities SENIOR LEADERSHIP ALIGNMENT & REPORTING Act as key interface into Senior Leadership (Senior Account Management & Business Development) Provide clear visibility on account performance, risks, and opportunities Align account direction with broader business and growth strategySupport strategic decision‑making at the leadership level WHO YOU ARE Experienced: 6–8+ years in account management, client leadership, or strategic roles in an agency or similar environment Client‑Strong: Trusted advisor to senior stakeholders, confident navigating complex organisations Strategic: Able to think beyond execution and connect work to business impact Commercially Sharp: Understands revenue drivers, growth levers, and account profitability Delivery‑Driven: Combines big‑picture thinking with strong execution control Structured: Highly organised, clear communicator, and calm under pressure Connector: Brings people, teams, and ideas together seamlessly Culture‑Aware: Understands how brands operate at the intersection of culture, community, and commerce YOUR BENEFITS act.3 on tour: work in a global, interdisciplinary environment across 25 community bases Learning & education: access to training, workshops, and ACT.CADEMY programmes Our way of acting: inspiring workspaces and collaborative set‑ups Feel good management: food, drinks, and community‑driven office culture EQUAL OPPORTUNITY act.3 is an equal opportunity employer. #J-18808-Ljbffr We are more than an agency – we are a global community shaping the future of brands through people, culture, and experiences.

WHAT YOU'LL DO We are looking for a senior Key Account Lead to take full ownership of our Zalando partnership and drive its continued growth, impact, and strategic integration within act.3.

You will operate at the intersection of strategy, client leadership, and business development, acting as the single accountable lead for a key strategic partner.

As KEY ACCOUNT LEAD – ZALANDO (f/m/d), you will own the relationship end-to-end, from senior stakeholder alignment to delivery excellence and commercial development, ensuring that Zalando is fully embedded in the act.3 ecosystem, contributes to the broader business strategy and drives measurable long‑term value.

At act.3, we work with a carefully curated ecosystem of handpicked partners and we see the success of our partners as deeply connected to our own. In this role, you will not only lead an account, you will champion a partnership, taking full ownership for its growth, impact and long‑term success.

You will work closely with Senior Leadership across Account Management and Business Development, providing strategic direction, visibility and input to actively shape the long‑term growth and positioning of the account.