Key Account Manager

Das ist der Job

This commercial aspect ensures revenue growth and profitability.

Darum lohnt es sich

Role Overview The primary objective of the Key Account Manager team is to build and maintain relationships, leading to improved customer lifespan and value.

They will partner directly with the peer teams on Cross sell activities. • Customer account management: Take ownership of customer satisfaction within assigned base, including but not limited to: conducting remote or in-person business reviews; coordinating customer meetings with Planet's specialist teams; handling and resolving customer escalations and providing support where necessary. • Strategic account planning: Prepare account plans for each customer, outlining the customer's objectives and pain points, potential commercial opportunities, and a timeline for achieving goals. • Contract renewals and repricing: Coordinate customer contract renewals and negotiation to maximise customer retention. • Upselling of Planet products: Actively upsell products and services to assigned customer base, and identify opportunities to cross-sell new Planet products.

Work closely with internal teams to ensure customers are live and transacting within agreed timeframes. • Customer performance tracking: Monitor customer data to track performance, identifying any churn, changes or discrepancies and coordinating appropriate resolution strategy.

Monitor revenue ramp of new accounts/products/services against forecasted revenue and troubleshoot to optimise results. • Sharing best practices: Keep up to date with industry trends including compliance, product knowledge and best practices through research as well as Training & Development programs organised Planet. • Collaboration: collaborate closely with cross-functional teams, including Support and other Ops teams, Pre-sales, Solution, Implementation, Finance, Marketing, and Executive Sponsors.

Their role is to facilitate communication and alignment across these departments to solve potential issues and meet customer demands effectively. • Customer Advocacy: clearly articulate customers' needs and pain points, and use this information to work with Planet internal teams to improve both service and products.

Benefits Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need. The Key Account Manager will be responsible for the growth, retention and overall satisfaction of their assigned customers.

What You Will Do • Commercial focus: identifying upsell opportunities, negotiating contracts, and meeting booking quotas. Who You Are • Commercial experience, ideally within an account management role. Relevant courses / training desired but not required. Experience in the payments or Tax-Free industry is highly valued.

This includes knowledge of payment processing, financial technologies (FinTech), regulatory frameworks, and understanding the dynamics of the global payments ecosystem. • Strong communication, presentation, account management, and problem-solving skills.

Keen interest in account management and fostering customer loyalty. • Passion for Planet's values and culture; you represent our organization to our customers. At Planet, we embrace a hybrid work model, with three days a week in the office.

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.