Key Account Manager/ Customer Success Manager Enterprise (m/f/d)

Das ist der Job

Customer Focus: Strong commitment to customer satisfaction, with excellent problem-solving skills.

Darum lohnt es sich

Join Our Clientâ s Team as a Customer Success Manager! Their mission is to revolutionize data protection, and they are looking for a dynamic Customer Success Manager (m/f/d) to join their team with a focus on enterprise customers.

Project Management: Manage customer projects by identifying requirements, creating project plans, and coordinating implementation with the product team. Upselling & Cross-Selling: Identify and act on upselling and cross-selling opportunities through in-depth analysis of customer needs, in collaboration with the sales team.

Collaboration: Work closely with product, development, and sales teams to refine and expand the software, incorporating customer feedback. Team Development: Contribute to the growth and improvement of the Customer Success team with your insights and experience. Benefits Why Join?

Collaborative Environment: Work in a small, international team with flat hierarchies and open communication. Fair Compensation: Benefit from a competitive salary package. Modern Workplace: Operate from state-of-the-art facilities near Berlin Central Station.

Team Spirit: Participate in regular team and company events, fostering a vibrant and connected workplace culture. At Eurotriade, we are excited to present an exceptional career opportunity with one of our esteemed clients, a leading company dedicated to transforming data protection into a competitive advantage.

With their innovative Privacy Solution Platform, they empower businesses across various industries to manage data responsibly. What Youâ ll Do: Customer Journey Support: Guide and support existing customers throughout their journey, from onboarding to ongoing operations.

Personalized Customer Care: Proactively engage with your regular customer base, addressing their concerns and needs with a personal touch. Training & Expertise: Conduct user training for the software, representing the company as a trusted advisor and subject matter expert.

Customer Satisfaction: Continuously seek opportunities to enhance customer satisfaction and implement measures to maintain high service standards. Requirements What You Bring: Experience: Proven experience in a similar role, particularly in SaaS solutions or enterprise software.

Communication Skills: Proficient in German and English, with the ability to communicate clearly and effectively. B2B Service Background: Ideally, experience in customer service within the B2B sector. Tech Enthusiasm: Passion for software solutions, digitalization, and legal matters.

Adaptability: Even if you don't meet all requirements, a willingness to learn and a proactive attitude are highly valued. Career changers are welcome to apply! Impactful Role: Engage in diverse and responsible tasks with ample room for creativity and initiative.

Comprehensive Training: Receive thorough onboarding and continuous training to become an expert in your field. Flexible Work Options: Enjoy flexible working hours with the possibility of remote work.

If youâ re ready to take on a challenging and rewarding role, apply now and become part of a forward-thinking company that values innovation and customer success. To express your interest or learn more, contact us today at Eurotriade. Let's take your career to the next level!