Das ist der Job
Who You Are The ideal candidate will be fluent in German and English; Swedish and Danish would be a plus.
Darum lohnt es sich
Act as the primary escalation point for strategic customers and resolve issues swiftly in collaboration with support, product, and engineering teams (Customer Escalations). Lead renewal discussions, contract negotiations, and pricing strategy in collaboration with legal and finance teams (Renewals & Pricing).
Provide structured feedback to product and marketing teams based on customer insights and competitive intelligence (Customer Insights). Role Overview We are seeking a seasoned Key Account Manager to manage and grow relationships with our most strategic hotel customers across the DACH region.
This role is integral to our mission of delivering long‑term value to our clients in the hospitality sector through our cutting‑edge hospitality software solutions. With a strong understanding of hotel operations and hospitality technology, bring a customer‑first mindset focused on retention, growth, and strategic partnership.
What You Will Do Own and manage relationships with a portfolio of high‑value hotel customers (Strategic Account Management). Drive customer retention through proactive value delivery, regular business reviews, and identifying new opportunities for improvement.
Develop and maintain long‑term account strategies aligned with customer goals and internal business objectives (Account Planning). Identify and execute on upsell and cross‑sell opportunities by understanding evolving customer needs and aligning them with product offerings.
Educate customers on new features and best practices; act as a trusted advisor on the software’s strategic value (Product Education & Advocacy). Build strong multi‑level relationships (operational to executive) within customer organizations (Stakeholder Management).
Equal Opportunity Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need. Work Environment We adopt a hybrid work model, with three days a week in the office.
Reasonable accommodations may be made for individuals to perform the essential functions of this role successfully. #J-18808-Ljbffr
