Key Account Manager (m/w/d)

Das ist der Job

We are seeking a passionate Key Account Manager (m/f/d) for our strategically important enterprise customers .

Darum lohnt es sich

Overview Welcome to the Customer Growth Team at shopware AG. This position is nationwide and you will be an integral part of our team in a dynamic e-commerce environment. Team Collaboration: Participate in central team meetings at our campus in Schöppingen (approximately 6 times per year).

Benefits: Attractive perks including company pension plans, health programs, and regular team events. Your role is to turn satisfied customers into enthusiastic fans. You will be the primary point of contact for key accounts (e.g., Poco, ThyssenKrupp, Stabilo), elevate after-sales service, and contribute to high customer satisfaction.

Location: with flexibility and no location constraint. Responsibilities Key Account Management: Cultivate and develop strategic partnerships with key clients to establish long-term relationships and drive revenue growth. Customer Relations: Manage assigned key accounts, focusing on opening, closing, and retention.

Revenue Growth: Identify upselling and cross-selling opportunities; promote products from technology partners (e.g., payment and shipping providers) to boost revenue and reduce churn.

Customer Satisfaction: Ensure high satisfaction through proactive communication, problem-solving, and effective onboarding; maintain personal 1:1 relationships and regular strategy meetings.

Internal Collaboration: Work with Sales, Marketing, Product Development, and Technical Support; liaise with internal specialists to ensure excellent support for existing customers.

Industry Engagement: Attend industry events to nurture relationships and build long-term partnerships with top clients, supporting company positioning and portfolio growth. Qualifications Proven success: Track record in Key Account Management, preferably in e-commerce or software.

Communication: Excellent German and English language skills, written and spoken, with confidence, persuasiveness, and empathy. Independence: Ability to work autonomously, organize tasks efficiently, and proactively solve problems. E-commerce Knowledge: Basic understanding of the e-commerce industry and interest in current trends.

Relationship Management: Skilled in managing large IT-related accounts. Sales Skills: Ability to identify cross-selling and upselling opportunities and pursue sales goals; quota achievement encouraged. CRM Experience: Experience with a CRM system (e.g., HubSpot or Salesforce).

What we offer Company Culture: Open culture with flat hierarchies and encouragement of initiative. Career Stability: Permanent position with long-term security. Flexibility: Flexible working hours, options for remote work. Equipment: Freedom to choose your preferred hardware. Onboarding: Structured onboarding with a dedicated buddy.

Work Environment: Inspiring environment with dedicated colleagues and a dynamic community. Development: Diverse opportunities for personal growth. And more. How to reach us Your personal contact for this position is Yanina Rudenko. She is happy to answer any questions you may have. Protecting your personal data is a top priority for us.

You can find our applicant information here. #J-18808-Ljbffr