Key Account Manager / Post Sales - German Speaking (f/m/d)

Das ist der Job

Aufgaben As Key Account Manager, you'll own the entire post-signing experience for our growing client base — over 150 users, including Founders, COOs, and Ops Managers — who trust VOIDS to forecast over €1,000,000,000 in annual revenue.

Darum lohnt es sich

Specifically, you will: • Own customer onboarding: Make onboarding seamless and fast, in time-to-live to 2 weeks. • Turn users into power users: Drive full autonomy of main users within 12 weeks after go-live. • Manage 150+ users: Across direct (QBRs, Standups) and async (Slack, phone, email) channels. • Monitor & improve customer health: Keep churn under 10% YoY, maintain a live health score system, and share insights directly with the founders, sales and product team. • Drive upsells & influence product: Collect feature requests and make smart recommendations to hit 115%+ net revenue retention YoY. • Foster a user community: Create knowledge-sharing opportunities like client events to connect power users and grow internal champions.

Qualifikation Must-Have Skills • Fluent in German (native level) and English — comfortable leading conversations and writing clearly in both languages • 2+ experience managing technical products in a customer-facing role — think AI and SaaS tools, modern data stacks, eCom ops platforms, or supply chain automation tools — ideally where APIs and fast iterations were part of the daily routine. • 1+ years of hands-on ownership of customer relationships — from onboarding to QBRs, health monitoring, upsell conversations, and managing churn risks in B2B mid-market or enterprise accounts • 1+ year of hands-on experience working with data daily — you move fast in checking data in SQL, complex Excel/Sheets setups, pivots, Array,Formulas, and use data tools for problem solving • Deep technical intuition — you’re confident navigating APIs, time series data, forecasting logic, and love collaborating with engineers to debug and improve solutions • You’ve built things that run — you have shipped / developed features in code, or integrating tools across modern stacks • Structured operator mindset — you bring order to complexity, build scalable onboarding flows, and translate diverse client needs into repeatable processes • Product-first mentality — you don't wait for tickets; you actively connect client insights to product improvements and influence roadmap direction Bonus / Nice-to-Have • Experience in eCommerce, logistics, or supply chain operations: either in-house or supporting those teams • You have experience with writing and shipping product features in Python/TypeScript and configuring cloud environments (AWS, GCP, Snowflake) • Background in a B2B SaaS startup, ideally in a role tied to customer growth or retention • Prior exposure to modern data stacks tools like Looker, dbt, Fivetran, or Snowflake • Understanding of forecasting logic, revenue planning, or inventory-driven sales cycles • Proven track record in account growth, upselling, or commercial expansion Benefits How We Work • AI-driven productivity: We actively leverage Slack, Notion, GPT-4, and other AI tools. • Fast-paced, high-impact, no overhead: 3x weekly stand-ups (15min), efficient weekly customer health score update (30min), autonomous decisions handling checkins with clients • 50/50 Hybrid flexibility: Mix remote work with our inspiring office in Hamburgs city center • Continuous learning: We trust your expertise, value your ideas, and encourage proactive growth • Autonomous decision making: We trust our team members to own their work and loop others in when needed, typically there is only lightweight consultation with the founder team What You’ll Get • Permanent full-time contract • Competitive salary • Equity available for senior hires • 30 days paid vacation • New Mac Book Pro • Regular team events and quarterly off-sites • Real ownership and influence • A calm, focused work environment that rewards initiative • Wellpass membership to unlimited fitness, yoga, swimming, climbing, and more Hiring Process We move fast and keep it simple. • Initial Screening (30 min) • Technical Interview with CTO (30 min) • Realistic Case Study in Person (90 min) • Meet the Team in Hamburg • Offer within 4 weeks from start to decision Send us your answers and your CV or shoot us a message on LinkedIn!

We maximize product availability with minimal cashflow investment in 1/10 of the time. We solve a real problem for SMEs. With AI. VOIDS is the leading forecasting and inventory management software solution for D2C brands.

The VOIDS platform automates accurate product-level demand forecasting to proactively identify risks such as inventory inefficiencies (e.g., out-of-stocks) and take recommended actions to eliminate them before they occur.

We help e-commerce brands achieve 98% inventory efficiency, 20x ROI, and six-figure cash profits in a matter of weeks. 50+ success stories, including FC Bayern, 6pm, Rosental, and Blackroll confirm this.

Since our product launch in June 2023, we’ve achieved approximately 300% growth over the past year, and we’re now positioned to double our ARR by the end of 2025. Your mission? Design and run a scalable onboarding, retention, and upsell engine that works across a variety of eCommerce use cases.

You'll thrive in complexity, streamlining dynamic client setups, and becoming the architect of a system that delivers value fast and keeps customers engaged in the long-term. Email: erica.ronchi@voids.ai