KEY ACCOUNT SPECIALIST (INSIDE SALES) m/f/d
JOB PURPOSE & PRIMARY JOB RESPONSIBILITIES
In this role you will be responsible for complementing and supporting Key Account Executives activities for designated Regional and Local Key Accounts.
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Smooth customer and service oriented performance for designated key accounts
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Pro-active account management and development incl. follow-up on sales leads
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Make quotations to customers for designated accounts incl. follow-up
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Negotiate prices and secure best cargo mix
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Produce and update ratesheets
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Active communicator with international internal as well as external stakeholders
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Escalation point for enquiries or complaints
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Liaise cross functionally to overcome operational issues
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Ensure compliance with company rules
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Promoting e-commerce platform and self-service tools as applicable
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Tendermanagement
REQUIRED SKILLS AND COMPETENCIES
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A minimum of 3 years of professional shipping experience preferably within Inside Sales/Key Account
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Distinct customer and service focus
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Persuasive, target- and result oriented, competitive with strong communication and negotiating skills
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Advanced MS Excel or Google Sheet skills and a strong administrative focus
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Broad shipping knowledge with cross functional and commercial mind-set & knowhow
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Business fluent in English and local language
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Strong digital orientation and growth mind-set
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Clear affinity for tender handling and according high level of accuracy and stress resilience
WHAT WE OFFER
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Modern workplace
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Mobile working possibilities (2 days per week)
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Flexible working time
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Company pension scheme
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30 days vacation
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Open communication and innovative collaboration
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Career & development opportunities
Located in the Hamburg office.
