Responsibilities
• Build a strong connection with customers and stay in touch via phone or F2F meeting to discuss and sell service agreements (contract expiration, assets coming out of warranty)
• Identify, create, and maintain opportunities in SFDC for service agreements using the opportunity dashboard and attach rate dashboard for equipment coming out of manufacturer warranty, expiring contracts, time & material activities, point of sale
• Be an active member of the Western Europe sales organization by sharing pro-actively the service opportunities during recurring virtual or F2F meetings, creating action plan together with the District Sales Managers and Sales representatives, attending local events and meetings
• Consultation and support for field sales representative to explore the best solution for selling service agreement at point of sales and for all financial deals
• Support country sales team with service-related tender questions and to respond to tenders with the appropriate type of service agreement in a timely manner
• Provide accurate service forecast to the leadership team and national and district sales managers
• Connect with Inside Sales colleagues in other markets to share best practices and adopt new/ efficient ways to sell services
Qualifications
• Bachelor’s or master’s degree
• Fluency in English
• Ability to prioritize and to respond in a timely manner to questions from internal and external customers
• Flexibility, adaptability, accuracy and strong analytical skills
• Strong verbal communication skills
Fluency in any other language is considered an advantage for the role.
