Senior Manager Key Account Products

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Work in an international and dynamic environment, share our success!

With your strong customer focus, communication skills, and business acumen, you drive customer satisfaction, build long-lasting business partnerships, and drive business growth with key accounts. /p h3Responsibilities /h3 ul liAct as central point of contact for Key Account customers for all day‑to‑day operational aspects regarding their Systems products, representing the client interests from development to end of life in internal teams /li liOversee operational life cycle management of existing products, ensuring customer satisfaction, compliance, documentation, and financial performance in close collaboration with the dedicated Sales counterpart /li liLead key client meetings such as quarterly business reviews, quality reviews, internal product care meetings, steering meetings, with regular attendance of executives /li liGuide customers through design and regulatory changes and global or local events impacting their business (e.g., tariffs) /li liMaintain and manage budget, sales, and forecasts for assigned accounts, ensuring adherence to contract terms in collaboration with Sales /li liOversee product profitability and drive improvement measures with stakeholders /li liLead Product Care Team for assigned products and product families, defining and monitoring critical KPIs, regularly reporting to customers and Tecan management /li liImplement corrective measures when KPIs deviate from targets, leading cross-functional teams to ensure success /li liApply your business mindset and client market understanding to grow the partnership through driving innovation in existing products and/or development of follow-on products that align with the client’s needs /li liProvide cross‑functional guidance and support for the teams, and continuously seek improvements to Tecan processes /li liChampion diversity, equity, and inclusion within the team and broader organization /li /ul h3Your background /h3 ul liDegree in Chemistry, Biology, Medicine, or Engineering; further education in Product Management, Project Management or Business Administration /li liExperience in liquid handling and robotics, clinical diagnostics, and/or life sciences /li li5+ years of experience in highly complex system development, supporting system sales activities, and/or product/lifecycle management /li liExperience working with customers/partners in a B2B setting; OEM experience is a plus /li liExperience managing cross‑functional teams and/or complex products (HW, SW, services) /li liExpertise in negotiating complex contracts, particularly in development and supply agreements is a plus /li liProficiency in English; German would be an asset /li liHigh natural authority, power of persuasion, and ability to handle rapidly changing market and customer situations /li liStrong communication skills; experience in communicating to executives is a plus /li liTeam-oriented, customer-focused, persistent, reliable, and self-motivated /li liWillingness to travel worldwide (10–20%) /li /ul h3What makes working at Tecan unique /h3 ul liWorking in an international and diverse environment /li liThe chance to grow your career within the company /li liFeel empowered by our strong and unique company culture /li liComprehensive compensation and benefits package /li /ul h3Our purpose /h3 pAt Tecan, we are driven to improve people’s lives and health by empowering our customers to scale healthcare innovation globally from life science to the clinic.

Join the market leader! Ever wondered how your skills and unique background could impact the world of tomorrow?

Join our Partnering Business department and bring your passion and talent to work. /p h3Your contribution /h3 pAs a Senior Manager Key Account Products, you are responsible for managing and overseeing all business operations related to Key Account OEM customer products of Tecan’s IVD Life Sciences Partnering Business.

You will be the main contact person for key account customers in day-to-day operations, from late-stage development to market launch readiness, managing the product life cycle during the multi-year supply phase until end-of-life or next-generation solution development.

Your responsibilities include ensuring product success through quality and supply performance and market growth by driving innovation in existing products and/or development of follow-on products. You are the key liaison for customers to internal counterparts in RD, Operations, Service, Quality, and Regulatory.

We collaborate with our customers from early‑stage innovation through project implementation and beyond, delivering the products, services, and solutions that make laboratory processes and medical procedures precise, reproducible, and compliant. /p /p