Camira

Camira are a multi-award-winning textile manufacturer with two centuries of heritage and a forward-thinking approach to innovation and sustainability, Camira designs and manufactures environmental fabrics for the commercial, public transport and residential sectors.

Purpose of the role

The Key Account Manager is responsible for managing and developing a portfolio of key OEMs, furniture manufacturers and dealers across Southwest Germany and Switzerland.

The role focuses on building strong customer relationships, driving sustainable growth across the customer portfolio, identifying new opportunities and delivering an outstanding customer experience. Working closely with colleagues across Sales, Specification, Marketing, Product Development, Customer Service and Operations, the Key Account Manager will help strengthen Camira's position within the commercial interiors market and contribute to the achievement of business objectives.

Success in the role will be driven by strong relationship management, commercial awareness, customer focus and effective collaboration across both customer and internal teams.

The day to day

• To adhere to the Camira Code of Conduct and comply with all relevant quality, environmental, health & safety, data protection, and corporate legislative requirements

Key Account Management

• Manage and develop a portfolio of key OEMs, furniture manufacturers and dealers.
• Build strong relationships with customer stakeholders across multiple functions and levels to drive sustainable growth.
• Develop a thorough understanding of customer businesses, products and requirements.
• Conduct regular customer meetings and reviews to strengthen partnerships and identify opportunities to support customer needs and unlock their potential.
• Ensure high levels of customer engagement and satisfaction.

Business Development

• Identify, develop, and convert new business opportunities into profitable customer orders.
• Build and maintain a healthy pipeline of prospective customers and projects.
• Present Camira's capabilities, products and services to existing and prospective customers in an engaging and compelling way.
• Support sustainable business growth through proactive customer engagement.

Collaboration and Project Support

• Work closely with internal teams to support customer projects and requirements.
• Collaborate with Specification, Product Development, Marketing and Customer Service teams to deliver the best possible customer outcomes.
• Support product sampling, presentations and customer engagement activities.
• Develop strong relationships with relevant stakeholders across customer organisations.

CRM, Reporting and Forecasting

• Maintain accurate customer and opportunity records in HubSpot to manage the sales pipeline effectively and maximise conversion opportunities
• Provide regular sales updates and forecasts.
• Monitor customer activity and business performance.
• Support effective planning and prioritisation of customer and business activities.

Customer Experience

• Build long-term customer partnerships based on trust and professionalism.
• Work closely with internal teams to deliver a high standard of service.
• Take ownership of significant customer issues and coordinate internal resources to ensure effective resolution.
• Contribute to a positive and consistent customer experience across all touchpoints.
• Maintain a strong understanding of the commercial interiors market and relevant industry developments.
• Monitor customer requirements and market trends.
• Share relevant market feedback with internal stakeholders.
• Represent Camira professionally at customer meetings, exhibitions and industry events.

Candidate Profile

Experience

• Minimum 5 years' successful B2B sales or account management experience within contract furniture, commercial interiors, textiles or a related sector.
• Proven experience managing relationships with OEMs, manufacturers or strategic customers.
• Demonstrated ability to develop business opportunities and achieve commercial objectives.
• Understanding of manufacturing environments, product development processes and material applications.
• Experience managing customer pipelines and sales activities.
• Experience using CRM systems to manage customer relationships and business activity.
• Fluent German with strong English language skills.
• Willingness to travel regularly throughout the territory, and occasionally across Germany and Europe.
• Relationship Builder: Develops trusted partnerships with customers and colleagues.
• Commercially Aware: Understands customer needs and business drivers.
• Customer Focused: Committed to delivering excellent customer experiences.
• Business Developer: Identifies and develops new opportunities.
• Organised and Results Driven: Effectively manages priorities and follows through on commitments.
• Technically Curious: Interested in products, materials, manufacturing and design.
• Collaborative: Works effectively across teams and functions.
• Self-Motivated: Demonstrates initiative, resilience and accountability.
• Professional Communicator: Builds credibility and confidence with stakeholders at all levels.

Our success lies in our customer's success. We focus on building long lasting relationships and delivering a brilliant customer experience to a global market; using digital technologies, providing high-quality products, support and services that add value, inspire, and exceed expectations.

Our commitment to quality, health & safety, and environmental standards ensures we consistently deliver products and services that meet both customer and regulatory requirements.

We do the right thing, no matter how hard. We uphold integrity, honesty, and transparency with our customers, our people, and the planet. We respect our resources and commit to making pioneering fabrics and delivering value added services that contribute positively to a more sustainable future.

At Camira, diversity, equity, and inclusion are at the heart of our values. We adopt a workplace where every team member feels valued and respected. Our inclusive culture ensures all employees have equal opportunities for growth and development. If you require any adjustments and/or additional support during the interview process, please let the talent team know.