Citex Group

Your mission

• Independently managing international service customers—from needs assessment through quotation to closing the deal
• Processing and coordinating inquiries regarding replacement parts, repairs, and maintenance
• Preparing, calculating, and tracking service and spare parts quotes
• Planning and monitoring repair orders and service appointments to ensure customer satisfaction
• Expanding the international service and spare parts business
• Providing advice on modernizations, upgrades, maintenance contracts, and after-sales solutions
• Identifying and capitalizing on cross-selling and upselling opportunities throughout the machine’s lifecycle
• Occasional international customer visits, as well as support at trade shows and sales events

Your profile

• Technical training, e.g., as an electronics technician, mechatronics technician, industrial mechanic, or process mechanic; ideally, further training as a technician/master craftsman or a technical degree
• Professional experience in technical service, machine and plant engineering, the spare parts business, after-sales, or technical inside sales
• Technical understanding of mechanical, electrical, and automated systems; knowledge of extrusion systems is a plus
• Strong customer focus, excellent communication skills, and a knack for sales, as well as very good English skills; additional languages, particularly French or Spanish, are a plus

Why us?

• Flexibility & Work-Life-Balance: Flexible working hours in a flexitime model without shift work allow you to achieve an optimal balance between your professional and private life
• Future-Proof Retirement Planning: We support your long-term financial security through a company pension plan with an above-average employer contribution.
• Modern Technology & Varied Tasks: Use modern work equipment and technologies and experience a varied working day with visible results.
• Individual Development: We support you with comprehensive training and accompany you on your personal career path.
• Team Spirit & Open Company Culture: Become part of a strong team and benefit from a pleasant working atmosphere, short decision-making processes and regular staff events.
• Health Services: Our company doctor is available to advise you on your health at work.
• Additional Benefits: Take advantage of bicycle leasing with employer contribution, employee discounts (‘corporate benefits’) and low-cost charging options for electric cars and e-bikes.