Darum lohnt es sich
You will manage existing customer relationships, ensure high customer satisfaction, and grow accounts strategically
• Independently managing and growing B2B key accounts (e.g. quick commerce and delivery services)
• Building long‑term, trust‑based customer relationships
• Regularly aligning with customers on needs, fleet size and service quality
• Acting as the interface between customers and internal teams (Operations, Fleet, Product)
• Identifying growth and cross‑/upsell potential within existing accounts
• Handling escalations and ensuring fast resolutions
• Preparing reports and business reviews for customers
Qualifications and Skills
• Strong communication and negotiation skills
• Experience managing demanding B2B customers, ideally in logistics, mobility or platform businesses
• Confident use of CRM systems
• Experience with quick‑commerce or delivery service customers
• Willingness to travel for customer meetings within the DACH region
• Understanding of fleet and logistics processes
• Several years of experience in key account management, customer success or B2B sales
• Solution‑oriented, proactive way of working
• Good German and English skills Responsibilities
• As a Customer Success / Key Account Manager, you will be the main point of contact for our B2B delivery customers.
