Key Account Manager (human)

Your Mission & Challenge

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Own and manage strategic relationships with our most important enterprise customers

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Serve as the primary point of contact for executive stakeholders at the C-level and VP level

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Independently drive renewal, upsell, and account expansion initiatives

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Develop and grow customer relationships through a structured, long-term account strategy

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Identify opportunities to increase customer value, adoption, and revenue growth

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Collaborate closely with Pre-Sales, Product, and Customer Support teams to ensure customer success

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Drive customer satisfaction, retention, and long-term partnership success

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Analyze customer needs and develop tailored growth and success strategies

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Take ownership of Net Revenue Retention (NRR) and portfolio growth targets

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Play a key role in helping establish NEURA Robotics as a leading global robotics company

What We're Looking For

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4+ years of experience in customer-facing roles within technology, SaaS, robotics, automation, or related industries

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Proven experience managing and growing strategic customer accounts

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Experience driving renewals, upselling, and account expansion initiatives

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Familiarity with customer success metrics such as Net Revenue Retention (NRR), customer health scores, and adoption tracking

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Strong stakeholder management skills with the ability to engage senior decision-makers

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Excellent cross-functional collaboration and project management capabilities

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Experience working with customer health frameworks and structured account management methodologies

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Data-driven approach to portfolio management and customer growth strategies

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Strong commercial mindset with the ability to identify and execute revenue growth opportunities

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Ownership mentality and a proactive, customer-centric approach