Recruityard

Customer Service Representative – German SpeakerRemote from Portugal | Full-Time | Permanent Contract

Your German skills are worth more than you think.

We're looking for German-speaking Customer Consultants to join a Retention Team for one of the biggest names in European telecommunications- fully remote from Portugal. No cold calls. No door-to-door. Just real conversations with real customers, where your job is to listen, solve, and make them stay.

What you'll be doing

• Handle inbound calls in German from customers considering cancellation
• Find solutions, offer alternatives, and build loyalty
• Advise on products, promotions, and exclusive offers
• Upsell and cross-sell where it makes sense
• Hit quality and performance targets

What we're looking for

• Fluent German (mandatory) + good English
• Experience in customer service or call center (preferred, not required)
• Good communicator, solution-oriented, calm under pressure
• Reliable, punctual, and comfortable with basic computer tools

The package

• Base salary €920 gross/month
• Performance bonus up to €360 gross/month
• Language allowance (DE+EN) €500 gross/month
• Meal allowance €10.20 net/day
• Assiduity allowance €110 gross/month
• Flex work allowance €60 net/month
• Total potential: ~€2,300+/month

Schedule Monday to Friday, rotating shifts between 07h–18h. Weekends always off.

Why this role?

This isn't just another call center job. It's a stable, well-paid international opportunity where your language is your biggest asset - and it's rewarded accordingly. Permanent contract, remote setup, real career progression, and a team that's built to grow.

If you're fluent in German and ready to take the next step, we'd love to talk.