Responsibilities Manage and develop relationships with Corporate and Fortune 500 clients (primarily English speaking), ensuring high levels of satisfaction and long-term partnerships Act as the primary point of contact for key clients, overlooking each program, handling inquiries, escalations, and strategic discussions Identify new business opportunities within existing accounts and drive upselling and cross-selling initiatives Analyze client needs and offer tailored solutions to maximize customer success Collaborate closely with internal teams (Sales, Product, Customer Service) to ensure seamless client support and service delivery Provide reports and insights on client performance, contract management, and account growth Stay up to date with industry trends, competitor activities, and client needs to proactively adapt strategies Requirements Bachelor/ Master Degree in business administration (or similar) or several years of experience in Account Management, preferably managing large corporate or enterprise clients Proven ability to build strong, long-term relationships with key stakeholders at all levels Strong problem-solving skills and ability to proactively address client challenges Ability to quickly adapt to new systems and tools Excellent communication, negotiation, and presentation skills Fluent English skills (C1/C2 level) are essential; additional language skills, such as German or French, are a plus Core working hours, but willingness to work flexible hours for responses in other time zones Proficiency in MS Office Suite Hard Skills Account Management Client Relationship Management Problem Solving Negotiation Presentation Skills Contract Management Customer Success Soft Skills Communication Adaptability Collaboration Strategic Thinking Certifications & Qualifications Bachelor Degree Master Degree Industry Keywords Corporate Clients Fortune 500 Upselling Cross-selling Client Performance Analysis Tools & Technologies MS Office Suite #J-18808-Ljbffr
