Responsibilities Holistic support of our Key Account customers from order receipt to delivery using the ERP system "Navision" and AI tools to assist with recurring tasks Timely processing and allocation of customer orders, ensuring successful dispatch and directly resolving delivery shortfalls Compliance with our defined service levels toward Sales and customers within our brand promise "Creating Convenience" Continuous improvement of our processes in collaboration with our specialist departments and customers Coordination and setup of automated replenishment orders Ongoing maintenance of customer master data and attributes Monitoring and management of open items Requirements A completed degree in Business Administration or a comparable commercial qualification Several years of experience supporting major customers in inside sales Experience with ERP and EDI systems as well as data-driven reporting and analysis Openness to adopt new technologies and initial experience with AI-supported tools Analytical understanding and an entrepreneurial, solution-oriented mindset and working style Service-oriented with strong communication skills in German and English Hard Skills ERP systems EDI systems data-driven reporting data analysis AI tools order processing customer master data management automated replenishment delivery management process improvement Soft Skills communication skills service-oriented mindset analytical understanding entrepreneurial mindset solution-oriented mindset collaboration timeliness customer support coordination openness to new technologies Certifications & Qualifications degree in Business Administration comparable commercial qualification Industry Keywords Key Account management inside sales service levels brand promise customer orders delivery shortfalls customer attributes open items management recurring tasks process coordination Tools & Technologies Navision #J-18808-Ljbffr
