Your Mission & Challenge
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Own and manage strategic relationships with our most important enterprise customers
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Serve as the primary point of contact for executive stakeholders at the C-level and VP level
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Independently lead renewal, upsell, and account expansion initiatives
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Develop and grow customer relationships through a structured, long-term account strategy
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Identify opportunities to increase customer value, adoption, and revenue growth
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Collaborate closely with Pre-Sales, Product, Engineering, and Customer Support teams
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Drive customer satisfaction, retention, and long-term partnership success
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Analyze customer needs and develop tailored growth and success strategies
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Take ownership of Net Revenue Retention (NRR) and portfolio growth targets
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Act as a trusted advisor, ensuring customers maximize the value of NEURA Robotics solutions
What We're Looking For
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7+ years of experience in customer-facing roles within technology, SaaS, automation, or industrial environments
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Proven experience managing and growing strategic enterprise accounts
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Strong background in renewal management, account expansion, and customer growth metrics such as NRR and customer health scores
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Excellent stakeholder management skills with experience engaging executive decision-makers
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Strong cross-functional collaboration capabilities and project management skills
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Experience working with customer success methodologies, customer health frameworks, and account planning processes
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Data-driven approach to portfolio management and customer growth strategies
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Strong commercial mindset with a track record of identifying and executing expansion opportunities
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Ability to balance relationship management with revenue responsibility
